Piret Sooserv-Helmja

Piret Sooserv-Helmja is a Customer Experience Manager at Coop Pank AS since October 2021, bringing extensive experience in customer service management from various roles. Prior to this position, Piret held the title of Head Of Customer Service at Eesti Töötukassa / Estonian Unemployment Insurance Fund from May 2020 to October 2021. Experience also includes serving as Head Of Customer Care at Telia from December 2016 to January 2020 and at Elisa from December 2013 to December 2016, as well as working as a Business Manager at Transcom from August 2010 to December 2013. Piret holds a Master's degree in Public Administration from TalTech – Tallinn University of Technology, obtained between 2001 and 2006.