High Performance Networking Technical Support Engineer

Cornelis Networks is a technology leader delivering purpose-built, high-performance fabrics accelerating High Performance Computing, High Performance Data Analytics, and Artificial Intelligence workloads in the Cloud and in the Data Center.

The company’s products enable scientific, academic, governmental, and commercial customers to solve some of the world’s toughest challenges by efficiently focusing the computational power of many processing devices at scale on a single problem, simultaneously improving both result accuracy and time-to-solution for their most complex application workloads. Cornelis Networks delivers its end-to-end interconnect solutions worldwide through an established set of server OEM and channel partners.

Cornelis Networks is hiring talented High Performance Networking Technical Support Engineers with skills in the key areas required to support world-class hardware and software products used in high-performance computing, high-performance data analytics, and artificial intelligence interconnect solutions. 

As a member of the Technical Support organization, you will work collaboratively with cross-functional teams to identify partner and end user issues and deliver solutions with world class customer service. Key to this role is the ability to build cross-functional relationships, effectively communicate with highly technical customers, apply critical thinking and problem-solving skills, and take initiative to drive customer satisfaction. 

The ideal candidate enjoys having deep technical knowledge and applying their knowledge to solve challenging customer issues while working in a fast-paced environment. This role has a significant impact and contributes to the operational and financial success of the company. 

Technical Support Engineer’s responsibilities include:

• Providing professional high quality customer support for Cornelis Networks products.
• Taking technical ownership of user reported issues, driving diagnosis and resolution in a professional and timely manner.
• Managing incoming customer support issues (via emails, portal postings, or phone calls), escalating, when necessary, based on documented procedures, periodically supporting off-hours “on-call” support activities.
• Partnering cross-functionally across all levels of the corporation, working with other technical staff to identify and resolve issues.
• Supporting OEMs and/or system integrators with new cluster installation and acceptance, providing remote or on-site support as needed.
• Proactively ensuring customer readiness for updates; understanding changes and their impacts on customers; providing input for materials and documentation supporting these upgrades or early use of new capabilities.
• Actively participating and advocating for customers during the planning and sustaining periods of our product lifecycle.

Minimum Qualifications:

• Proficient in English, both written and verbal.
• Must submit resume in English.
• 5 + Years’ experience programming with C, C++, Perl, Python, and/or Fortran, as well as knowledge of Linux scripting.
• 5 + Years’ experience system troubleshooting, network configuration and troubleshooting.
• Strong analytical skills.
• Strong interpersonal, verbal and written communication skills.
• A demonstrated ability to work across geographies, time zones, companies, and organizations.
• Ability to travel to Cornelis' headquarters for periodic meetings and training, as well as to partner/customer locations up to 25% (typical) to 50% (peak, e.g., at product launches or during key customer installation and acceptance periods).
• B.S. Degree in Engineering, Computer Science, or a related discipline or 5+ years of equivalent experience in hardware or software development, validation, training, or technical support.

Preferred Qualifications:

• German or Dutch language fluency a plus.
• Related high performance networking experience (administration, support, etc.).
• Experience developing or troubleshooting Linux device drivers.
• Experience with the installation, configuration, and administration of enterprise Linux servers, and/or Unix in clustered environments.
• Knowledge of parallel programming, especially MPI and/or SHMEM, along with experience in troubleshooting in HPC/AI cluster environments.
• Two years of experience with more than one Operating System.
• InfiniBand experience.
• Ability to analyze, breakdown, understand complex problems and communicate solutions effectively is required.
• Ability to manage customer expectations and balance customer requests with Cornelis Networks' business needs.
• Experience in providing user support in a network or HPC environment.

Preferred Location

For this position, Cornelis Networks fully supports remote employees who live in Germany, UK or Belgium and are able to travel to our corporate offices in Chesterbrook, PA periodically for in-person collaboration. 

Cornelis Networks is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. 

Cornelis Networks does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.