Friend MTS
- Content Protection Analyst
Content Protection Analyst
Engineering · Birmingham, United Kingdom
Job description
Who are we?
Friend MTS stands as a trailblazer in content protection, marking its inception in 2006. Since then, we have consistently pioneered cutting-edge solutions, earning accolades and industry recognition. Our esteemed partnerships include collaborations with some of the globe's most prominent broadcasters, as we steadfastly secure content against piracy.
Our journey is fuelled by a team committed to innovation, propelling us into new frontiers. As our company continues to flourish, we reflect this growth internally. At Friend MTS, we lead with a spirit of curiosity, collaboration, and passion, and we invite you to embark on this exciting journey with us.
Overview:
The Content Protection Analyst will play a key supporting role within the Forensic Content Protection team. Reporting to the Head of FCP, this position involves coordinating projects, analysing data, and providing operational support to ensure exceptional service for customers. This role requires a blend of business analysis expertise and strong organisational skills to facilitate data-driven decision-making and enhance the responsiveness of the team to customer needs.
Key Responsibilities:
- Data Analysis & Reporting: Gather, collate, and analyse data related to blocking services and other FCP activities. Provide actionable insights and reports to the Head of FCP to inform strategy and operational decisions.
- Project Coordination: Coordinate projects related to FCP, ensuring timely delivery and adherence to quality standards. Manage project timelines, resources, and communication with internal and external stakeholders.
- Customer Support & Responsiveness: Monitor and respond to customer needs, ensuring the team delivers exceptional support and operational excellence. Work with the Head of FCP to address customer inquiries and operational issues promptly.
- Operational Support: Assist in developing and refining processes and procedures to improve the efficiency and effectiveness of FCP. Ensure that operational workflows align with best practices and customer requirements.
- Stakeholder Coordination: Collaborate with internal teams, including Product, Engineering, and Legal, to support the FCP roadmap and enhance service offerings. Facilitate communication and alignment across teams to meet project and customer goals.
- Documentation & Knowledge Management: Maintain documentation for FCP processes, projects, and customer interactions. Contribute to knowledge-sharing initiatives, including training materials, process guides, and best practices.
- Continuous Improvement: Identify opportunities for improvement in FCP operations and support systems. Recommend and implement changes that enhance team responsiveness, customer satisfaction, and data accuracy.
This role is perfect for a detail-oriented individual with strong organisational skills and a knack for data analysis, who can ensure that operational support meets customer needs and aligns with the strategic goals of the FCP team.
Here at Friend MTS, we are dedicated to nurturing and expanding a culture of belonging where everyone feels seen, heard, valued for who they are. By embracing the diversity of our people (and future people!) we achieve our best work, together. We ensure that at all stages of our hiring process, your education level, neurodivergence, background, race, religion, colour, sex, age, sexual orientation, national origin, or disability will not influence your chances for selection.
If you are interested in applying for a role at Friend MTS and need special assistance, please make us aware and we will support you in accommodating this.
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