Katie Thornell

Implementation Manager at Coutts

Katie Thornell is an experienced Implementation Manager currently overseeing Business Readiness for Change & Implementation activities at Coutts since November 2022. Prior to this role, Katie served as a Business Analyst and Designer at Nationwide Building Society, focusing on change and process engineering within a cyber security program. With foundational experience as a client-facing Business Analyst at DST Output, Katie excelled in managing stakeholder requirements and implementing complex business changes. Additionally, Katie held various positions at AXA Wealth, including Ops Change Consultant, Solution Analyst, and Platform & Training Consultant, where strategic operational changes were implemented. Earlier career roles include an ICT Trainer for Avon & Somerset Police and various positions in training and analysis at Clerical Medical and NatWest. Katie's educational credentials include an ISEB Diploma in Business Analysis and a LEAN Six Sigma Green Belt.

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