Heidi Call

Heidi Call is an experienced Information Technology Specialist II at Covered California, serving as a Scrum Master for Agile Development Teams and supporting the enhancement of telephony, chatbot, and dotcom products. Previously, Heidi held roles at Verizon Enterprise Solutions, including Sr Manager of Business Operations, where achievements encompassed customer satisfaction improvement and command center management, and as Project Consultant focused on strategic project implementation. Additional experience at Verizon Wireless involved leadership roles in resource management and customer service systems, driving telephony project management and operational improvements throughout a career spanning over two decades in the telecommunications industry.