Jeffrey Betancur

Jeffrey Betancur is a Technical Support Specialist at Coverys since June 2019, where responsibilities include imaging and deploying laptops for new employees, administering Active Directory, and configuring VPN services. Prior to Coverys, Jeffrey worked as a Desktop Support Analyst at Liberty Mutual Insurance, handling incident management, end-user support, and hardware maintenance. Jeffrey also gained customer service and technical support experience as a Sales Associate at iStore and Sound Balance, achieving sales goals while providing exceptional customer service. With an educational background that includes associate's degrees in Information Technology from Roxbury Community College and North Shore Community College, along with training from Year Up United, Jeffrey is furthering skills in programming and system management.