Ezra A. Holmes

Ezra A. Holmes has a diverse work experience. Ezra started their career as a Management Trainee at Enterprise Holdings from July 2018 to April 2020. In this role, they gained valuable skills in leadership and management.

Afterwards, Ezra worked as an IT Technician at CREC from June 2021 to December 2021. Here, they used software like Remote Desktop, Bomgar, Salesforce, and SCCM to troubleshoot and resolve technical issues remotely. Ezra also performed on-site repairs and streamlined the imaging process for over 100 computers weekly.

Following that, Ezra served as a Desktop Support Analyst at Bell Techlogix, Inc. from December 2021 to March 2022. Ezra was responsible for computer hardware and software installations, maintenance, troubleshooting, and repairs. Additionally, they provided Tier 1 and Tier 2 level support, increasing customer satisfaction while monitoring and maintaining multiple remote office sites.

Most recently, Ezra has been employed as an IT Help Desk Technician at Covr Financial Technologies since March 2022. Ezra has achieved a high customer satisfaction rating through exceptional communication skills, resolving an average of 50 tickets per week using JIRA and MSP manager. Ezra has also assisted with laptop configuration and shipping to meet project deadlines.

Ezra A. Holmes completed a Bachelor's degree in Human Development and Family Studies, General at the University of Rhode Island from 2014 to 2018. Following that, from 2020 to 2021, they attended Capital Community College where they earned a Certificate in Cyber/Computer Forensics and Counterterrorism. Prior to their college education, Ezra obtained their High School Diploma from Canterbury School between 2012 and 2014, focusing on the field of Liberal Arts and Sciences/Liberal Studies.