Mark Hurst

Mark Hurst is the Founder and CEO of Creative Good, a pioneering customer experience consulting firm established in 1997, where strategic direction, client relations, research, and staffing are managed. Additionally, Mark Hurst is the Founder and Editor-in-Chief of Good Reports, a platform offering alternatives to Big Tech products. Mark serves as the Radio Host for Techtonic on WFMU, contributing to discussions on technology every Monday evening. Previously, Mark founded and hosted the Gel conference, known for featuring notable speakers, and authored "Customers Included," a guide focused on incorporating customer input into business strategies. Educational credentials include a Master's and Bachelor's degree in Computer Science from the Massachusetts Institute of Technology.