Holly Daly

Holly Daly is an experienced IT Service and Business Manager currently working at Creative Testing Solutions, where responsibilities include developing and implementing IT Service Management practices aligned with ITIL and governance. Prior to this role, Holly served as the IT Service Management Process and Governance Owner at Xplor, focusing on designing and implementing ITSM processes and guiding project managers. At TransUnion, Holly defined and drove performance analytics for Incident, Change, and Problem Management processes, while previous roles at Capital One and Allstate Insurance involved managing problem trends, conducting ITIL training, and improving processes. Holly holds a Bachelor of Science in Business Administration and Management from the University of Phoenix.