Santosh Bhat

Santosh Bhat is an experienced professional specializing in customer support strategy and process excellence. Currently serving as Lead CS Strategy and Process Excellence at CRED since March 2023, Santosh is responsible for enhancing the omni-channel customer support experience. Prior to this role, Santosh was the Director of Process Excellence for Financial Services at Tata Digital and made significant contributions at Swiggy as General Manager overseeing Process Excellence, Labs, and Process Automation at the contact center. Santosh also held key positions at Vodafone Idea Limited and Idea Cellular Ltd., focusing on integration, strategy, and planning. Santosh began a career in software development with Hexaware Technologies as a Senior Software Engineer. Educational qualifications include an MBA in Marketing from Symbiosis International University and a Bachelor of Engineering in Electronics & Telecommunications from the University of Mumbai.