Fermin Mercado (Firm)

Fermin "Firm" Mercado is an experienced professional with a strong background in customer service and e-commerce. Currently serving as an E-commerce Customer Service Representative at Cree Lighting since November 2013, Fermin brings extensive knowledge from previous roles, including Bilingual Liquidation Loan Specialist at Wells Fargo, where assistance was provided to real estate agents with default home mortgage loans. Prior experience includes a position as Bilingual Customer Service Representative at Menards, focusing on customer needs and satisfaction. Fermin holds a Bachelor's degree in Communication and Spanish from the University of Wisconsin-Parkside and a high school diploma from William Horlick High School.