Concetta Balestra Fagan

Concetta Balestra Fagan, Ph.D., is a seasoned professional in conversational AI design, currently serving as Associate Director at Cresta since August 2023. Fagan's previous roles include Vice President of Conversational AI Design at JPMorgan Chase & Co. and Associate Director of Conversational AI at Cognizant. With a robust background in AI product development, Fagan has led projects at Translators without Borders as Global Lead for AI Design and held positions at Interactions LLC, where responsibilities encompassed customer success management and VUI architecture. Fagan holds a Ph.D. in Applied Linguistics with a focus on Corpus Linguistics and Discourse Analysis from Freie Universität Berlin and has experience in multiple languages and sectors, including telecommunications and insurance.