Smita Roy

Smita Roy has a diverse work experience spanning several positions and industries. Smita began their career at Tesco as a Customer Assistant, where they focused on providing excellent customer service and building strong customer relationships. Smita then transitioned to Metro Bank, where they initially worked as a Customer Service Representative, handling phone calls and utilizing CRM and T24 systems. Later, they became a Payment Specialist, processing various types of payments and working closely with the Fraud department to detect and address potential fraudulent transactions. Most recently, Smita joined Crown Agents Bank as a Transaction Screening Senior Analyst, responsible for screening transactions against potential hits and protecting the bank from sanctioned entities. Smita also served as a Payment Investigations Senior Analyst, collaborating with external banks to investigate payments and ensuring appropriate actions were taken. Throughout their professional journey, Smita has demonstrated a strong attention to detail, multitasking abilities, and a commitment to providing exceptional service.

Smita Roy pursued their education with a strong focus on finance and media. In 2006, they began their secondary education at The Archbishop Lanfranc School, where they obtained their GCSE degree. Smita then attended Harris City Academy Crystal Palace from 2011 to 2013, completing their A levels in Psychology, Media, and Mathematics. In 2013, Smita enrolled at Kingston University, where they studied Accounting and Finance, ultimately earning their Bsc degree in 2016. Additionally, in June 2018, they obtained the Professional Banker Certificate (PBC) from The Chartered Banker Institute.