Bobby Henson

Bobby Henson is a seasoned professional in customer experience and support, currently serving as Senior Manager of Games, Customer Experience at Crunchyroll since August 2023. With extensive prior experience, Bobby held prominent roles at BANDAI NAMCO Entertainment America Inc., including Senior Manager and Manager of Player Experience, where responsibilities included developing player support infrastructure and aligning support vision with strategic goals. Previous positions include Customer Support Development Lead at Nexon America and Manager of Customer Support at Snail Games USA, highlighting a robust background in training, team management, and operational efficiency. Bobby's career began at Blizzard Entertainment, contributing significantly to the establishment of the support department, along with diverse roles in customer service at various organizations.