Jennifer Trapani

Jennifer Trapani is a highly experienced Technical Support Analyst at CSCI since March 2022, specializing in migrations to Microsoft Endpoint Manager and creating chatbots with Microsoft Copilot. Prior to this role, Jennifer served in various technical support positions at Chico's FAS, Inc. for nearly nine years, contributing to team training, handling escalations, and providing resolutions for store issues. Jennifer's earlier experience includes an administrative assistant role at Gwinnett County Farm Bureau, where responsibilities involved processing payments and assisting members. Jennifer holds a Master's degree in Cyber Security from Saint Leo University, a BS in Network Security & Technology from Herzing University, and an AA in Applied Science Electronics/Technology from DeVry University.