Shirley Olguin

Shirley Olguin is a seasoned professional with extensive experience in customer service operations, currently serving as Sr. Manager of Customer Service Ops at CSC ServiceWorks since August 2013. In previous roles at CSC ServiceWorks, including Sales Administration Manager and Quality Assurance Manager, Shirley monitored productivity metrics, analyzed call volume patterns, and developed new KPIs to enhance service quality. Prior experience includes managing a team of 18 at USCIS as a Team Lead and working as a Customer Service Specialist at Alliance Data, where responsibilities involved handling high volumes of calls and addressing customer service issues. Shirley is advancing education at Collin College, pursuing an Associate's degree in Business Administration and Management, followed by a Bachelor's degree in Business Management set to be completed by May 2026.