Mariana Vilar de Almeida

Mariana Vilar de Almeida has extensive experience in customer experience and operations, currently serving as Gerente de Customer Experience e Operações at CSD BR since August 2018, following previous roles including Gerente de Customer Experience, Analista de Customer Experience, and Analista de Produtos within the same company. Prior to CSD BR, Mariana worked at Itaú Unibanco from September 2012 to May 2018, holding positions such as Analista de Políticas de Cobrança and Analista de Políticas de Crédito. Mariana's early career included roles at Nestlé from November 2008 to August 2011, where responsibilities included Assistente de Relacionamento com o Cliente and Estagiária Contas a Receber. Educational background includes a Bachelor's degree in Mathematics Applied to Business from USP - Universidade de São Paulo (2006-2009) and a Certificate in Financial Management from Insper Instituto de Ensino e Pesquisa (2015-2017).