Nicholas Thornley

Nicholas Thornley has extensive experience in customer operations and technical support, currently serving as a Customer Operations Manager and Customer Relationship Manager at CSG since April 2015. In these roles, Nicholas focuses on revenue retention and growth by collaborating with internal teams and acting as the primary contact for customers. Previous positions at CSG include ISD Lead and Product Support Analyst, where Nicholas managed help desk operations and addressed customer inquiries. Earlier experience includes working as a Technical Support Analyst at First Data Corporation and brief roles as a truck driver and sales associate, complemented by education from Metropolitan Community College from 2011 to 2012.