Jaypee Castaneda

Jaypee Castaneda has a diverse range of work experience in various roles and industries. Jaypee currently holds the position of Head, People and Culture / Producer at Unfold Media, Inc. since March 2022. Prior to this, they worked as an Information Security Manager at CSM International starting in March 2021.

Their previous experiences include working as a Financial Advisor at Sun Life from June 2018 onwards. Before that, they were a SOC Shift Supervisor (InfoSec Manager I) at Atos from May 2017 to December 2020, where they were responsible for managing cybersecurity technology functions for the company's Security Operations Center (SOC).

Jaypee also worked at Trend Micro, where they served as a Technical Lead from January 2016 to May 2017 and as a Senior Cloud Security Systems Engineer from January 2013 to December 2015. In these roles, they were responsible for project tasks, incident escalation, task allocation, technical support, case management, knowledge sharing, and meeting business objectives.

Earlier in their career, Jaypee worked as an Operations Supervisor at TeleTech from November 2010 to August 2012, overseeing and coordinating activities of Customer Care Representatives. Jaypee also worked at Verizon as a Technical Support Specialist III and Technical Support Specialist, providing assistance, troubleshooting, and customer service for technical and service issues.

Additionally, Jaypee has experience as a College Instructor at Rizal College of Taal from June 2008 to March 2009, creating a wholesome learning environment and developing course examinations. Jaypee also worked at SCAD Services (S) Pte., Ltd. as a Training Staff / Web Developer and Recruitment Staff / Benefits Assistant, where they participated in program proposals, conducted training lectures, and assisted in recruitment processes.

Overall, Jaypee Castaneda has a strong background in information security, technical support, operations supervision, and training, with expertise in cybersecurity technology, customer service, and program coordination.

Jaypee Castaneda has a Bachelor's Degree in Computer Science from Rizal College of Taal - Taal, Batangas, which they completed from 2002 to 2006. Jaypee then pursued further education, completing a course in Introduction to Cybersecurity at Cisco Networking Academy in 2017, and obtaining a Diploma in Leadership & Management from The Shaw Academy in the same year. In terms of additional certifications, Jaypee obtained the ITIL 2011 Foundation certification from PEOPLECERT in June 2015, and the Trend Micro Certified Anti-Malware Professional (TCAP) certification from Trend Micro Inc. in August 2014.