Daniel Gouveia de Souza

Daniel Gouveia de Souza has a diverse work experience spanning several companies and roles. Daniel is currently serving as the Head of Engineering - Americas at Custodia Technology since April 2019. Prior to this, they were a Partner and Consultant at Voxso Consultants from September 2011 to March 2019, where they provided support to customers in Brazil, UK, and NY on voice recording technologies.

Daniel also served as a Risk and Compliance Solutions Architect at IPC Systems, Inc. from March 2017 to April 2018. Daniel worked as a Global Contracts Manager at DISYS from June 2015 to December 2016, managing IT Service Desk, Field Support, HR, and EDM BPO Services Operations.

In 2013, Daniel worked as a Senior Consultant at Etrali Trading Solutions and as a Service Delivery Manager for Global Accounts and Project Manager at DISYS. Daniel was also a Technical Manager - Recording and Compliance Services at Orange Business Services - Trading Solutions from January 2010 to September 2011, where they managed a team responsible for voice recording systems installation and maintenance.

Their earlier experience includes roles as a Technical Supervisor and Technical Support - NICE at Wittel Comunicações, where they performed installations and solved cases related to NICE Systems products.

Daniel Gouveia de Souza has a diverse education history. Daniel completed a Master of Business Administration (MBA) in Project Management at the Universidade Federal do Rio de Janeiro from 2019 to 2020. Prior to that, from 2012 to 2016, they obtained a Bachelor of Science (BSc) degree in Business Administration from the Universidade Candido Mendes. Further back, from 1999 to 2002, Daniel attended Cefet/RJ - Centro Federal de Educação Tecnológica Celso Suckow da Fonseca where they obtained a Technician degree in Electronics.

In addition to their formal education, Daniel has obtained several certifications. Daniel completed the "Managing Projects with Microsoft Project" certification from edX in December 2019. Daniel also holds certifications such as "Cybertech Certified Engineer - v5" from Cybertech Recorders, "ITIL V3 Foundation" from EXIN your ICT competence partner, "NICE Perform 3.1 Interactions" from NICE Ltd, and "Nice Perform Express" also from NICE Ltd. The specific months and years of obtaining these certifications are not provided.