Aundrea Mitchell

Aundrea Mitchell is the President of CCS (Customer Contact Services), headquartered in Minnetonka, Minnesota, a Minneapolis suburb. As President, she is accountable for hiring/staffing, forecasting, reporting, training, QA and operational performance for all CCS call center locations.

Before assuming her role as President in May 2020, she served as the company’s Director of Operations from July 2012 to May 2020. During that time she played a key role in the successful integration of several timely acquisitions, and the diversification of the CCS line of services from primarily telephone answering to a full suite of BPO (business process outsourcing) services.

Under her leadership, CCS passed 20 million client contacts and achieved a 98% first call resolution rate, placing it among the industry’s best. Aundrea is currently tasked with further expanding and upgrading systems and processes across the organization, including additional automation, which will insure added efficiencies in every department.

Beyond that, she will oversee the implementation of rigorous social sustainability and environmental performance standards leading up to the company’s certification as a B corporation.

Prior to joining CCS, Aundrea held a senior management role at AnswerNet.