James Houston

James Houston is a seasoned professional with extensive experience in Customer Success and Sales Management. Currently serving as the Head of Customer Success at JobAdder, James leads a global team dedicated to enhancing customer experiences for recruitment agencies and in-house teams. As a Founding Member of the Customer Success Executive Circle, James fosters connections and knowledge sharing among industry leaders. Prior roles at Salesforce included Senior Director, Global Success Strategy and Transformation, and various leadership positions in Customer Success Management, where James focused on optimizing customer engagement and adoption of Salesforce solutions. Earlier experience at Optus involved strategic sales development and partnerships, complemented by a solid foundational career in sales across companies like Commander Australia, Hutchison, and Vodafone Australia. James holds a Bachelor of Arts in Economics from UNSW.