Lisa Brown

Lisa Brown has over 30 years of work experience in various roles related to customer service, training, and leadership. Lisa is currently serving as the Chief Customer Officer at CVP (Customer Value Partners) since March 2022. Prior to this, they held the position of Senior Vice President at the same company from November 2008 to March 2022.

Before joining CVP, Lisa worked at iSky, Inc. as the Vice President of Client Services from February 1999 to October 2008. In this role, they managed a team responsible for executing day-to-day client activities and achieved high client satisfaction. Lisa also consistently generated significant revenue through add-on sales.

Lisa also has experience in the pharmaceutical industry, where they worked at Pharmaceutical Research Plus and co-founded a spin-off company, Professional Edge Training and Consulting. As the Director of Training and Employee Development from November 1996 to January 1999, they led a team of trainers and designed cutting-edge training programs for internal and external audiences. Lisa developed cornerstone training products focused on telephone performance, customer service, managing difficult callers, and professional positioning.

In addition, Lisa worked at ViPS as a Trainer and Instructional Designer for a 6-month engagement in 1996. Lisa conducted training needs assessments and designed a successful training program for software customers.

Lisa's early career includes a role as a Training Specialist at Telespectrum from June 1992 to April 1996. In this position, they designed and developed customized training solutions for customer care and call centers, specifically for Fortune 100 and 500 clients. Lisa also managed key accounts and delivered training programs for representative, supervisory, and management positions.

Overall, Lisa Brown has a strong background in customer service, training, and leadership, with experience in various industries.

Lisa Brown attended Southern Oregon University from 1988 to 1992, where they obtained a Bachelor of Science degree in English.