Mary Lolich

Mary Lolich, MBA, has extensive experience in customer experience management, account management, and business development across various industries including manufacturing, health and wellness, and business services. Currently serving as the Director of Account Management and Customer Experience Manager at Customer Experience, Mary focuses on delivering solutions that support client business growth. As a Consultant with CustomersFirst Now, Mary aids organizations in implementing customer experience programs through expertise in Customer Journey Mapping and Data Analytics. Previous roles include Senior Manager of Business Development and Project Manager at Amerilab Technologies, where Mary led new business initiatives and client account management. Additionally, Mary has a background as a consultant at Experience Engineering and a program manager at Birchwood Laboratories. Educational qualifications include an MBA in Marketing from the University of St. Thomas and a bachelor's degree in Packaging from Michigan State University.