Benjamin Delaunay

Benjamin Delaunay currently serves as Senior Manager for Strategy & Business Insights at CWT, a position held since June 2008, where responsibilities include delivering insights for data-driven decision-making and supporting strategic priorities. Previous roles at CWT encompass Senior Manager positions focused on Customer Experience and Market & Customer Intelligence, emphasizing global customer feedback processes and competitive intelligence activities. Prior experience includes a role as Human Factors Evaluation Engineer at Toyota Motor Europe, where Benjamin conducted field studies on human factors requirements, and an internship at Air France focused on quality management in security. Benjamin holds a Master's degree in Mechanical Engineering & Quality Management from Université de Technologie de Compiègne, with additional studies at Concordia University and Universidad de Zaragoza.