Engineering Manager - AI & Data Science

Cyara is the world’s leading Automated CX Assurance Platform provider, enabling leading brands across the globe to build better customer experiences faster. Through automated testing and monitoring, Cyara accelerates the delivery of flawless customer journeys across digital and voice channels while reducing the risk of customer-facing defects. Every day the most recognizable brands, including Airbnb and NAB trust Cyara to deliver customer smiles at scale.  Our promise is Customer Smiles - Delivered at Scale, and as a member of Cyara’s team, you’ll be given the opportunity to bring that mission to fruition alongside our amazing community of fun-loving forward thinkers.  Interested to find out more about us?  Check out:  www.cyara.com

Want to know what it’s really like to join Cyara?  Check out this link to meet some real Cyaran’s and read about their individual career journey with us:  https://cyara.com/employee-profiles/

Cyara’s Values:  At Cyara, our values shape everything we do. We're passionate about Delivering Excellence by putting the customer first, collaborating globally, and always striving to improve. We take smart risks and Innovate Boldly, setting new standards and learning from every experience. Integrity First is our cornerstone—we value humility, authenticity, and respect for diversity, building trust in all we do. We Embrace Curiosity by empowering you to experiment, learn, and grow in a dynamic environment. At Cyara, our values drive us forward, shaping a culture where innovation and excellence thrive. 

Cyara’s Diversity, Equity, Inclusive and Belonging:  At Cyara, we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity, equity, inclusion, and belonging (DEIB). We strive to cultivate an environment where every individual feels valued, respected, and empowered to bring their whole selves to work, contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies, practices, and culture to align with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities, regardless of legally protected statuses such as sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or medical condition. By celebrating our differences and championing inclusivity, we enrich our organization, make more thoughtful decisions, and drive collective success. 

We are seeking a dynamic and experienced Engineering Manager to lead our AI & Data Science team. This role is critical in driving the innovation and development of AI and machine learning solutions that enhance our product offerings and improve customer experience. The ideal candidate will have a strong background in AI, machine learning, data science, and software engineering, with proven leadership skills and the ability to put their knowledge to practical use to enhance Cyara’s product offerings. 

You will be responsible for:

• Lead, mentor, and manage a team of AI and data science professionals, fostering a collaborative and innovative environment aligning with Cyara's business goals and objectives.
• Conduct regular performance reviews, provide feedback, and support career development for team members.
• Oversee the planning, execution, and delivery of AI and data science projects, ensuring they meet quality standards and deadlines.
• Collaborate with cross-functional teams including Product Management, Engineering, and Customer Success to define project requirements and deliverables.
• Lead the design, development, and deployment of AI and machine learning models and algorithms to solve complex business problems.
• Stay current with the latest advancements in AI, machine learning, and data science, and apply this knowledge to improve Cyara's products.
• Ensure the team follows best practices in coding, testing, and documentation.
• Identify opportunities for leveraging AI and machine learning to enhance Cyara's customer experience assurance platform.

Let’s talk about your skills/expertise:

• Bachelor’s or Master’s degree in Computer Science, Data Science, Engineering, or a related field. A Ph.D. is a plus.
• With 10+ years of overall experience, 5+ years of proven experience in AI, machine learning, data science, or a related field, with at least 3 years in a leadership or management role.
• Strong programming skills in languages such as Python, R, or Java, and experience with machine learning frameworks and libraries (e.g., TensorFlow, PyTorch, Scikit-learn).
• Proficiency in data manipulation and analysis using SQL, pandas, NumPy, etc.
• Experience with cloud platforms (e.g., AWS, Azure, Google Cloud) and big data technologies (e.g., Hadoop, Spark) is highly desirable.
• Excellent problem-solving skills, with a strong analytical and quantitative background.
• Demonstrates a strong technical foundation and the ability to lead technical projects in previous roles.
• Strong communication and interpersonal skills, with the ability to work effectively with both technical and non-technical stakeholders.