Andre Wiggins

Andre Wiggins has a diverse work experience spanning various roles and industries. Andre is currently working as a Customer Experience Manager at Cybrary, where they serve as the sole technical support staff for over 2.3 million users. Andre handles Tier 0-3 technical support, manages customer escalations, and collaborates with the Product/Engineering teams for Tier 4 technical issues. Prior to this, Andre worked as a Senior Account Manager Team Lead at Trustify, where they oversaw multiple cases, handled escalations, and managed billing disputes. Andre also worked as a Premium Setup Specialist at mHelpDesk, providing implementation and training on software best practices to business owners and executives. Earlier in their career, Andre served as a Customer Service Manager at intelligentUAS, resolving customer complaints and maintaining sales records. Andre also worked as an Adjunct Professor at the University of the District of Columbia, designing individualized learning plans, delivering instruction, and providing feedback to students. Prior to that, Andre worked as a Customer Service Representative at Tots Solutions LLC, specializing in scheduling international Visa appointments and ensuring customer satisfaction. Andre also served as a Student Outreach Coordinator at the University of Maryland University College and as a Customer Account Executive at Comcast Cable, handling customer services and performing billing and account management tasks.

From 2003 to 2009, Andre Wiggins attended Strayer University and obtained a Bachelor's degree in Business Administration and Management, with a focus on General Studies.