Rafael Orellana

Rafael Orellana is a Contact Center Systems Analyst at DailyPay, Inc., specializing in employee login assistance, profile creation, and the enhancement of chatbot and IVR scripts to improve customer experience. Rafael previously served as a Workforce Real Time Analyst, where responsibilities included implementing workforce management processes and monitoring real-time adherence. Prior work experience encompasses roles such as Disability Case Manager at ReedGroup, Claims Specialist at van Wagenen Financial Services, and Driver at Lyft. Earlier positions included Lead Biller at Travelliance, Variable Annuity Care Professional 2 at Allianz, and various roles at AT&T, including Credit Representative and Business Customer Service Specialist. Rafael holds an Associate of Arts and Sciences in Business Administration and Management from Rasmussen University and a High School Diploma from Burnsville Senior High School.