Jessica L.

Jessica L. is an accomplished professional with extensive experience in application support and IT service management. Currently serving as an Application Support Specialist at Dakota Consulting Incorporated since November 2020, Jessica previously led the ServiceDesk team at PowerTek Corporation for a decade, managing technical support at NIST and enhancing team performance through quality assurance initiatives. Earlier roles include recruiting IT professionals at Crosby Corporation and serving as an Office Manager at PCG, LLC, where process improvements in loan management were developed. Jessica's technical background includes systems analysis at HMS Host and data analysis at Towson University's Usability Lab. Jessica holds a Master of Science in Applied Information Technology and a Bachelor of Science in Information Technology, both from Towson University.