Marwan Shaar

Marwan Shaar is a seasoned leader in customer experience and operational auditing currently serving as Senior Manager of Customer Operational Audit at DAMAC Properties since August 2023. With extensive experience at Majid Al Futtaim from November 2012 to February 2023, Marwan led Global Contact Center operations across 17 countries and directed a multi-channel customer care operation. Previous roles include managing billing and non-billing issues at du and working within the reservation department for the Fly Dubai account at Extensya. Marwan holds a Bachelor of Business Administration in Banking and Finance from The Hashemite University, earned in 2009.