Nidhi Garg

Nidhi Garg has extensive experience in call center management and customer care, currently serving as the Manager of the Call Center at Danat Al Emarat Hospital for Women & Children since November 2016. In this role, Nidhi oversees a team of 15 agents, manages internal call routing, and coordinates the schedules of over 50 doctors while liaising with medical clinics. Prior to this position, Nidhi worked as the Senior Manager of Customer Care at Lifeline Healthcare Group from September 2014 to September 2016, leading the hospital's customer service department. Nidhi's career began at Vodafone, where a tenure from January 2002 to August 2014 included roles as Deputy Manager and Team Manager in the call center sector, with expertise in managing email correspondence and escalation processes. Nidhi holds a Bachelor's Degree in Commerce, specializing in Accounts and Business Studies from PGDAV College, completed between 1997 and 2000.