Cezar Ciuca

Cezar Ciuca is an accomplished professional with extensive experience in product support and customer service, currently serving as the Product Support Team Lead at Thomsons Online Benefits since April 2013. In this role, Cezar acts as the primary escalation point for the Darwin Analyst team, manages team resourcing and recruitment, oversees onboarding processes, and provides mentorship and training. Cezar also delivers 3rd line support to clients, diagnoses performance issues, and collaborates with the Software Engineering Team. Previously, Cezar held roles at UPC Romania as a Customer Service & Sales Representative, where responsibilities included technical support, resolving customer inquiries, and promoting services. Cezar holds a Bachelor's degree in Geografia Turismului from Babes-Bolyai University and completed secondary education in Mathematics and Computer Science at Liceul Teoretic "Nicolae Balcescu."