Shala Lasonde

Shala Lasonde is an experienced leader in customer success and account management, currently serving as the Director of Enterprise Customer Success for the Americas at Datadog, where responsibilities include building and scaling a team focused on strategic customer experiences in the Observability sector. Prior roles include Senior Customer Solutions Manager at Amazon Web Services, overseeing enterprise-level customers, and Senior Director of Employer Accounts at Guild Education, emphasizing account growth and executive relationships. Shala has held significant positions at Oracle, including Senior Director of Client Solutions and Strategy, and contributed to account management at Sterling Rice Group and Fallon. Shala holds a Bachelor of Science in Mass Communication/Media Studies from Minnesota State University Moorhead.