Guilherme Felicio

Guilherme Felicio has a strong background in technical support, with extensive experience across various IT companies. Currently serving as an Analista de Suporte at Datainfo Soluções em TI since December 2020, Guilherme provides technical support for the SGM ERP system used by the Secretaria de Saúde de Santa Catarina, conducts tests, and monitors server integrations. Previous roles include Analista de Suporte I and Junior at IT2B and CTIS Tecnologia, where duties involved hardware upgrades, software installations, and remote assistance for the Secretaria de Estado da Educação in Guarulhos. Other positions held include Analista de Suporte Pleno at Amancay IT, where responsibilities encompassed hardware and software support, and Technical Support at IT2B, focusing on troubleshooting and maintenance in a judicial environment. Guilherme's foundational education includes a degree in Computer Networks from Centro Universitário Eniac, completed in 2014.