Zyanna Zainuddin Ng

Zyanna Zainuddin Ng is an experienced professional specializing in customer engagement and support, currently serving as the Head of Customer Engagement & Support at DCS Card Centre since February 2024. Prior experience includes the role of Customer Experience Lead at Etiqa Insurance Singapore from October 2020 to January 2024 and Client Services Manager at DBS Bank from November 2009 to August 2018, where responsibilities spanned resource alignment, service flow management, and customer satisfaction enhancement. Zyanna's career also includes positions as an Apprentice Program Manager and Customer Service Team Manager, emphasizing leadership, team performance monitoring, and process improvement. Educational qualifications comprise a Bachelor's degree in Accounting and Finance from the University of London and GCE A' Levels from Catholic Junior College.