Martijn Kraaij

Martijn Kraaij currently serves as QHSE Manager at De Rooy Slijpcentrum B.V. and De Rooy Precision B.V., focusing on the implementation of quality, health, safety, and environmental standards. Previously, Martijn held the position of Head of Warranty & Service at Ampler Bikes, leading the service and warranty strategy. At Shimano Europe Group, Martijn was Manager Customer Service & Technical Support, overseeing quality and ISO compliance, while also representing the European department with the Japanese headquarters. Martijn's earlier roles include Team Leader Sales Support at Vanderlande, where leadership and operational performance were key focuses, and various positions at Trek Bicycle Corporation, including Product Support Analyst and Service Center Technician. Martijn's educational background includes a Bachelor of Engineering in Business Engineering from Avans University of Applied Sciences and additional studies at FranklinCovey Education Brasil and Fontys University of Applied Sciences.