John Nikko Moaña

John Nikko Moaña's work experience includes the following roles:

1. Customer Support Specialist at DealHub.io (2022-present): John is responsible for providing customer support and assistance at DealHub.io, a platform that offers a comprehensive revenue workflow for sales organizations. John Nikko helps connect teams and processes, execute deals efficiently, and create accurate pipelines.

2. Incident Management Analyst III at Teleperformance (2021-2022): In this role, John managed IT troubleshooting for production-affecting issues. John Nikko effectively communicated issue statuses to internal and external parties and documented the actions taken during outage tickets. John also supervised post-escalation activities and updated or created troubleshooting and outage investigation documentation.

3. Incident Controller I at Stefanini Group (2021): John served as an Incident Controller, ensuring the smooth handling of incidents within the organization.

4. Financial Advisor at Pru Life UK (2017-2021): During their time at Pru Life UK, John worked as a Financial Advisor, providing financial advice and services to clients.

5. Incident Management Analyst II at Teleperformance Philippines (2019-2021): Here, John was responsible for managing IT troubleshooting and handling outage tickets. John Nikko ensured effective communication and documentation of the impact, root cause, and resolution steps of outages.

6. Product Development Associate at MyPhone (2015-2019): In this role, John facilitated testing of mobile devices, accessories, and applications. John Nikko also contributed to software implementation and debugging processes, as well as verified and reviewed projects before their release.

Overall, John has gained experience in customer support, incident management, financial advisory, and product development throughout their career.

John Nikko Moaña completed their Bachelor's degree in Information Technology from the University of Makati from 2011 to 2015. Prior to that, they attended Fort Bonifacio High School from 2007 to 2011 but did not obtain a degree or field of study. John Nikko Moaña also has additional certifications including Scrum Fundamentals Certified (SFC) from SCRUMstudy - Accreditation Body for Scrum and Agile, Six Sigma Yellow Belt from 6sigmastudy - The global certification body for six sigma certifications, and Hubspot Sales Software Certified from HubSpot Academy. John Nikko obtained the Scrum Fundamentals certification in November 2021, the Six Sigma Yellow Belt certification in November 2021, and the Hubspot Sales Software certification in November 2022.