Bridget Kelly

Bridget Kelly has a diverse work history that spans various industries and roles. Bridget is currently working at DebtBook as an Implementation Manager since February 2023. Before that, they worked at Ekos as a Customer Implementation Specialist from November 2021 to February 2023, where they led the implementation of new and existing main accounts in the craft production sector. Bridget also developed customer success plans, set up instances, conducted deep analysis reports, launch calls, and provided product training. Bridget created a new usage program resource with 60 video tutorials to help customers implement the software effectively. Bridget regularly communicated with clients to ensure they met their go-live schedule and proposed solutions.

Prior to their role at Ekos, Bridget worked at Townsquare Interactive as a Key Account Manager from September 2020 to November 2021. In this role, they analyzed and measured customer success across 260 accounts and identified opportunities for campaign optimization. Bridget educated customers about new product offerings and provided advice on improving their web presence. Bridget also led a team that developed a new onboarding process, which reduced turnover rates and enhanced the client experience.

Earlier in their career, Bridget gained experience in the media industry at ADX Communications. Bridget worked as a Talk Show Host from September 2019 to September 2020 and as the Director of Promotions from December 2017 to September 2019.

Overall, Bridget's work experience highlights their strong skills in implementation management, customer success, account management, and team leadership.

Bridget Kelly obtained their Bachelor's degree in Communication and Media Studies from the University of West Florida. Bridget attended the university from 2013 to 2017.