Taylor Ellero

Taylor Ellero is an experienced professional currently serving as an Account Manager and Customer Success Manager at Definitive Healthcare since September 2020. In this role, Taylor has managed a portfolio of 60 accounts, focusing on building strong relationships with clients while reducing churn through enhanced customer satisfaction and value realization. Previously, Taylor excelled as a Product Trainer II, specializing in the Definitive Healthcare SaaS product suite and delivering training programs for clients across various sectors. Earlier career experiences include roles at Red Robin as a Server, at University Downtown as a Leasing Sales Assistant, and at Hopkinton Country Club as a Hostess Server. Taylor holds a Bachelor of Arts degree in Psychology, Spanish, and Health Management from the University of New Hampshire.