Alfonsina Dado

Alfonsina Dado is a Technical Account Manager at Deliverect since September 2021, bringing extensive experience in application testing and support. Previously, Alfonsina has held various roles at Pret A Manger, including EPOS Tester, where responsibilities included testing the Oracle Simphony POS platform, reviewing test results with cross-functional teams, and managing employee systems within Oracle EMC and R&A platforms. Additionally, Alfonsina provided live support during new till rollouts across multiple countries, trained staff, offered desktop support through ServiceNow, and documented processes in JIRA and Confluence while developing support materials for the organization. Other roles at Pret A Manger included IT Application QA and Help Desk Advisor.