Brian Grussing

Brian Grussing serves as the AVP of IT Service Management at Delta Community Credit Union, where responsibilities include overseeing Service Desk operations, managing escalations for hardware and software issues, and implementing desktop standards. With extensive experience in technical support, Grussing has successfully led teams through significant transitions, such as the migration from Windows 7 to Windows 10 and managed projects that resulted in substantial cost savings. Previous roles include IT Client Services Manager at QBE Insurance and Senior Manager of PC Support & Help Desk at PGI, with a strong focus on improving customer satisfaction and ensuring compliance with security standards. Grussing’s career began in the United States Marine Corps, where foundational skills in communication, electronic maintenance, and leadership were developed.