Charlotte Baker

Charlotte Baker is an experienced Senior Client Manager currently with Delta Dental of Washington since March 2022, responsible for managing client accounts and cultivating relationships with brokers and stakeholders. Prior experience includes a 13-year tenure at Cigna as a Senior Client Manager and a role at Optum as Strategic Account Executive, where Charlotte effectively managed Fortune 50 companies and was recognized for significant business contributions. Charlotte also held leadership positions at SHPS, including Executive Director of Client Services, where management of a $38 million book of business was achieved, and further demonstrated growth in revenue across various roles. Educational qualifications include a Bachelor of Arts in Society and Justice from the University of Washington and an Associate of Arts in Criminal Justice from Shoreline Community College.