Taylor Mundy

Taylor Mundy is an accomplished operations manager with extensive experience in customer service and administrative roles. Currently serving as Operations Manager at Delta Dental of Washington since February 2018, Taylor leads a team of 10-20 Customer Service Representatives, providing guidance on complex issues and identifying opportunities for improvement. Previous roles include Client Service Supervisor and Service Specialist at the same company, where Taylor ensured first call resolution for insurance inquiries. Prior experience includes serving as a Clinical Administrative Assistant at Planned Parenthood of Greater Washington and North Idaho, where responsibilities included managing schedules and coordinating clinical education programs. Educational qualifications include a Master of Business Administration from Whitworth University and a Bachelor of Arts in Communications and Public Relations from Eastern Washington University.