Alagupriya Muthukrishnan

Alagupriya Muthukrishnan is an experienced IT professional with a strong background in incident management and operations leadership within the healthcare sector. Currently serving as Project Lead for the Incident Response Team and IT Operations Command Centre at Maximus Canada since November 2021, Alagupriya oversees a team of 11 and manages major incident processes utilizing tools such as Moogsoft and Solarwinds. Prior experience includes serving as an Incident Manager at Concentrix, where responsibilities involved managing the incident process and team dynamics, and as a Customer Service Team Lead at CSS Corp, contributing to proposal preparations and project tracking. Alagupriya began a career in technical support at Sutherland, demonstrating expertise in troubleshooting and enhancing team performance. Educational qualifications include a Bachelor of Computer Science from the University of Madras and a Bachelor of Education in Computer Science from Indira Gandhi College of Education.