James Stapley

James Stapley is an experienced Operations Manager at Maximus Canada, overseeing the Service BC Contact Centre since February 2015. Recognized for exceptional leadership in onboarding new agents and driving team performance, James has cultivated a high-performance culture by implementing process improvements and enhancing employee engagement. Previous roles at Maximus include Supervisor and Acting Contact Centre Supervisor, where James excelled in operational management and client relationship building. Prior experience spans various positions in healthcare and customer service, including Business Clerk at Hamilton Health Sciences and Staff Supervisor at Nightingale HomeCare. James holds diplomas in Accounting Principles and Personal Support Work from Centennial College and George Brown College, respectively.