Nick Gordon

Nick Gordon is a Senior Manager at MAXIMUS Canada, where responsibilities include leading the substantial expansion of the contact centre from 40 to over 500 agents within a single fiscal year while ensuring profitability. Nick has successfully implemented a digital-first strategy, integrating low-cost communication channels for identity verification. Previous roles at MAXIMUS Canada involved delivering contact centre solutions for various governmental clients and implementing innovative mobile video authentication services. Additional experience includes work as a Volunteer Database Implementation specialist with Mount St. Mary Hospital Foundation and maintenance at Victoria Harbour Ferry. Nick holds a Bachelor of Science in Health Information Sciences from the University of Victoria.