Billy Cotton

Billy Cotton is an accomplished professional with a strong focus on operational readiness and customer support within the technology and logistics sectors. Currently serving as the Customer Operational Readiness Manager at Dematic since March 2023, Billy has a rich background at SSI SCHÄFER, where roles included Service Manager, Site and Software Support Lead, and Lead Software Support Engineer. Responsibilities encompassed managing teams of IT and engineering professionals, optimizing operations in large fulfillment centers, and fostering relationships with key stakeholders. Previous experience includes positions at tmWare and Games Media, where skills in software development and technical support were honed. Billy holds a BSc in Computer Science from Northumbria University.