Jamaal Cooper

Jamaal Cooper has a diverse work experience spanning multiple industries and roles. Jamaal started their career in 2005 as a Route Sales Representative at Nestlé Waters, where they achieved high customer satisfaction and implemented process improvements. From 2012 to 2018, they worked at Semper Serve LLC as a Support Services Specialist, overseeing logistical requirements, setting goals, and recommending quality assurance standards. In 2018, they joined MetroStar Systems as a Help Desk Specialist, providing technical support and leading the team in daily activities. Jamaal later became a Help Desk Team Lead, managing a team of 20 members and developing business improvement strategies. Currently, they hold the role of Information Technology Specialist, Customer Support, and Team Lead at the U.S. Department of State. In this position, they lead a team of 20 contractors, ensures exceptional customer service to C-Suite level clientele, and drives continuous improvement through technical acumen.

Jamaal Cooper has pursued education in the field of computer network operations and security. Jamaal attended Western Governors University, where they focused on this area of study. Additionally, they enrolled in the University of Maryland Global Campus to further their knowledge in computer networks and cyber security. In terms of certifications, Jamaal obtained qualifications in Excel Essential Training, Speaking Confidently and Effectively, and Cybersecurity Foundations: Security Architecture from LinkedIn in 2023.