Mark Hampson

Mark Hampson is a seasoned professional in customer success and account management with extensive experience in the telematics and risk management sectors. Currently serving as a Senior Customer Success Manager at Descartes Systems Group since April 2023, Mark previously held a similar role at Localz and was integral to the transition during its acquisition. Mark has a proven track record managing enterprise accounts across Europe, fostering customer lifecycle success, and enhancing service delivery. Prior roles include Senior Customer Manager at Octo Telematics, where Mark focused on customer onboarding and satisfaction, and Strategic Engagement Manager at SmartDrive Systems, where responsibilities included establishing market presence in EMEA. Earlier positions at Aviva and GreenRoad further developed expertise in risk management and customer engagement. Mark holds a BSc in Transport and Logistics Management from the University of Aston and has a solid foundation from early career roles at Sainsbury's and NFT Distribution.