Walid Bakkar

Walid Bakkar is a seasoned operations and customer success management professional with extensive experience in the logistics sector. Currently serving as the Director of Customer Success Management at Descartes Systems Group since March 2016, Walid has successfully built and led a high-performing customer success management team, focusing on product adoption, customer retention, and continuous improvement. Previous roles include significant leadership positions at DHL Express, where Walid reduced operational costs substantially and improved employee retention, in addition to optimizing global operations and developing training programs. Walid began their career at UPS, where an emphasis on productivity and service targets was established. Educational credentials include a Bachelor of Science in Industrial and Systems Engineering from Florida International University and a certification from Villanova University.